Shipping Policy for Dreamhato

Effective Date: January 3, 2025

At Dreamhato, we aim to deliver your orders promptly and securely, ensuring a smooth and satisfactory experience. Below is our comprehensive shipping policy outlining the options, costs, and procedures.

1. Shipping Options

  • Standard Shipping: Delivery within 5–7 business days. Rates vary based on the weight and dimensions of the package.
  • Expedited Shipping: Delivery within 2–3 business days. Additional fees apply based on package size and weight.
  • Free Shipping: Available on orders over $100 within the continental United States.

2. Processing Times

  • Orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation.
  • During peak seasons or promotional events, processing times may be slightly longer.

3. Shipping Restrictions

  • We ship across the United States, including Hawaii, Alaska, and U.S. territories.
  • International shipping is available to select countries. Some products, such as fragile or oversized items, may have shipping restrictions.
  • We do not ship to P.O. boxes or APO/FPO addresses.

4. Tracking Your Order

Once your order is shipped, you will receive an email confirmation with a tracking number to monitor the shipment. Please allow up to 24 hours for tracking information to update.

5. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us immediately:

  • Email: info@dreamhato.com
  • Phone: (435) 673-5446
    Include your order number, photos of the damage (if applicable), and details of the issue. We will work to resolve the problem promptly.

6. International Shipping

  • Customers are responsible for customs duties, taxes, and import fees for international orders. These charges are non-refundable.
  • Delivery times for international orders vary based on the destination and customs clearance.

7. Shipping Address

Ensure your shipping address is accurate during checkout. Dreamhato is not responsible for delays or additional fees due to incorrect or incomplete addresses.